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How can we help?

  • How do I contact NVSTx?
    If you're already an NVSTx'er you have access to expert support inside the app, just choose "The Profile Tab" -> "Settings" -> "Get support from experts" and choose a field that describes your question. And you'll be connected to an expert within that field. Not a user yet? Feel free to use the chat here on our website in the bottom right corner and if we don't catch you we'll follow up with you through email.
  • What do you need to get started?
    Be 18 years or older Have a valid Social Security Number(not a Taxpayer Identification Number) Have a legal U.S. residential address within the 50 states or Puerto Rico(exceptions may apply for active U.S.military personnel stationed abroad) Be a U.S. citizen, U.S. permanent resident, or have a valid U.S visa* *A U.S. visa may not be available for citizens of countries subject to U.S. sanctions, as administered by the Office of Foreign Assets Control (OFAC). Citizens of these countries may be requested to provide copies of a valid U.S. immigrant visa. The laws and regulations administered by OFAC impose restrictions on the provision of services to persons, including U.S. citizens and permanent residents, who are located in specified sanctioned jurisdictions, including Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. If you travel to these locations, you won’t be able to access your account, and attempted log-ins may lead to account restrictions.
  • How do I change my user information?
    Click the "profile" tab in the bottom right corner. Click "Edit profile" Change the details you wish to change and then click "done" to save your changes
  • Can you help me if I don't have anything to invest?
    Yes! As a part of our commitment to financial freedom for everyone we've created multiple options for people with nothing to invest. Refer friends - You can read more about estimated rewards here Create entertaining and educational content for our users to learn more about investing and make better decisions and get paid 50% of ad-revenue. Learn about investing and get paid as you learn. Open our feed and get great insights from the community, ask questions, and engage. You will receive 40% of the ad-revenue generated from your activity.
  • How long does it take for copied trades to be executed in my account?
    Trades are typically executed in less than a second from the instant the trader you copy executes their own trades.
  • How is Total Rating for your portfolio calculated?
    Total Rating is presented in the form of stars on a scale from 1(Poor match) to 5(Great match). The ratings are calculated based your current portfolio and how it statistically based on historical data, correlation, risk, return and more would impact your portfolio's perceived risk and potential return. Past performance is not a guarantee for future results. This is educational and not investment advice.
  • How is top investments for your portfolio calculated?
    These assets are generated based your current portfolio, which assets would generate the same or a better result historically and at the same time reduce your risk based on its correlation with your portfolio, your current portfolio risk and other assets perceived risk based on historical volatility.
  • How is risk calculated?
    Risk Score is presented on a scale from 1(low risk) to 10(High risk). This is commonly done by measuring the standard deviation of an investment's value. This measurement indicates how sharply the value of that investment changes over time. The sharper the deviation, up or down, the more volatile the investment and the riskier it may be considered. Risk can be used to measure both individual assets and portfolios. At NVSTx, we present the risk of an investor's portfolio based on all assets in the portfolio. Diversification Having many uncorrelated assets can reduce the risk of a portfolio. Leveraged positions (Investments using margin) will amplify its risk, as value increases and decreases at a higher rate relative to the underlying investment amount. Risk is a historical measure and thus, may not be indicative of future performance. This is not investment advice.
  • How can I earn more NVST?
    You can earn NVST by referring friends and offering your support inside the app
  • How can I get more stars?
    As an expert you can get stars 2 ways By offering your support. Go to settings under profile and activate you're available to answer questions within your area of expertise and help others with their questions and in return they will be required to rate your service from 1-5 stars and potentially tip you. Give a great service to your subscribers and provide more value than you charge and get your subscribers to review your service.
  • What's the difference between User and Expert Tier?
    User tier is for every user and affects the rates and rewards you based on loyalty to the platform Expert tier is only for users who offers a service such as subscription or copying and rewards you based on how good of a service you offer to our users.

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